Quote from: jamyr on December 05, 2020, 02:33:07 PM

Quote from: jamyr on December 02, 2020, 12:18:16 AM

Quote from: DarkStar_ on December 01, 2020, 11:46:13 PM

Quote from: jamyr on December 01, 2020, 11:40:16 PM

Quote from: DarkStar_ on December 01, 2020, 11:21:15 PM

My bad, I didn't notice the link at the very bottom of the sidebar. It doesn't seem like there's explicit mention of Asian Handicap rules so imo if support told Bitcoinsummoner one thing that wasn't described elsewhere, it's probably the fault of support.

To be honest Bitsler have an "ok" support team, but there are lots of room for improvement. Based on my past inquiries with live support, I would recommend Thomas as he seem to be the best or one of the best in that department.

@Bitcoinsummoner

I guess it would be best to ask Gab? Sorry, I'm not even familiar with the asian-handicap ; as a matter of fact, I thought this is crazy racist term for paralympics held in Asia. lol

Regardless, if support is misleading players (even unintentionally), and stating rules not mentioned elsewhere that have a significant effect on the actual bet, I feel like that's on Bitsler. Generally you'd expect customer support to provide accurate information.

How live Asian Handicaps work on a lot of sportsbooks (and what support supposedly told Bitcoinsummoner) is that they ignore the current score, so if the score was 2-1, and a -0.5 asian handicap was offered on the home team, it's is a "real" -1.5 handicap since the handicap would be relative to the initial score of 2-1.

Well to clear this up, I'm in contact with bitsler support right now. I have Gustavo, and I asked that he personally explain this stuff coz it is not something I can answer with accuracy.

- let us wait for an official statement from them.

I directed Isildur to this issue when I saw him on Eng chat yesterday, he said he will look for whoever is knowledgeable with this.
Hope it gets sorted soon, as I got myself into it.

P.S.
also he also said he fix cables now. xD

a. The sport rules can be located here: https://www.bitsler.com/en/sports/rules.
b. Just like pre-match bets and bets on Asian totals all goals count for bets on Asian Handicaps. This is industry standard.