Quote from: funcho on Today at 10:32:32 AM

Quote from: jackg on December 11, 2020, 08:28:47 PM

Why are you calling them craken though? You didn't use the wrong website?

i want to avoid the exchange find this post- real website of course Craken with K

already sent around 30 email . need something more powerful now

i recieved one interesting tip about the kucoin hack and how they blocked transfers and manipulate deposits /withdrawls of all clients - their technical backoffice guys were on twitter he said , must find them
they sure have some tips for me

Send them a E-mail asking for.

The name and address of the legal department or law firm used by said exchange.
The name address and company registration information (Company number, Registered address, Name of person with significant control)
A named person who is dealing with the issue you have raised.

Set out that you are giving them 30 days to come to a satisfactory outcome of either your funds returned to the ORIGINAL address or unlocking of the funds to your account on the exchange.

Explain that you have previously contacted them and you are not satisfied with there response or the outcome offered (if any)

Explain that if you do not obtain a satisfactory outcome in 30 days you will seek legal recourse by recording a affidavit of events to this point along with all correspondence to and from the exchange.

Explain for every day they hold your funds without a full explanation you will be seeking to charge them with interested at 17.5% for every day the funds are in there holdings. Further more tell them you will seek to take them to court over the matter where they will be liable for all court costs.

I would also seek some legal advice from a law firm before sending this have a meeting with someone explain the issue see if you have have a letter sent from a law firm on headed paper outlining the above and the issue with the missing money.. (this will shit them up and make them act)

Tell them also you expect a resolution or a FULL explanation of where your funds are and what they are doing to resolve the matter.

Don't back down it's your money and they OWE it to you to pay it back or credit it.

Good luck