Quote from: Panxora_COO on December 17, 2020, 03:16:19 PM

Quote from: goinmerry on December 17, 2020, 03:46:18 AM

Is this the first time you initiate a withdrawal from this exchange?

How much did you deposit here? Just move on if it's that much since you have no other choice but to wait for their response.

And their trading site is laggy as hell. I don't understand how you ended up trading at that site.

Hi guys,I am the COO of the Panxora group. I'm sorry the withdrawals have been a bit slow in December. Unfortunately, the team has been hit with a spate of illness and that has slowed everything down. That coupled with the reverse auction we ran last week where XAI token holders could take profit added extra work for fewer people.
All coins are stored in cold wallets which makes the process longer, but safer.
I know that with BTC flying people want access to their cash and that is totally understandable.
My direct email address is marcie.terman@panxora.io and anyone who is a client is welcome to email me directly if the rest of the team is slow to respond. I will try to help, though I am not directly involved in the settlements process.
Stay safe.
Marcie

If something goes wrong, why not notify investors? I mailed a lot, but the responses were irresponsible.