As far as I can see they have solved everything so far. I understand some customers who panic when they have not received an answer for a day or do not receive the payment quickly.
You should also give a new bookmaker time to get used to a client's requirements. Ultimately, everything was resolved in a good way. 1 day no answer to the Email is common in the business world.
In fact, at some companies you should be happy if you have an answer within 3 days. Posting that a company is scam because they did not reply in 1 day is ridiculous, but if it is a new gambler, then we can understand has fear. I see the promotion is already full for this week to bad.
he did everything right! and I urge everyone whose payment is delayed to write such reports!
I'm sorry that only one person works for the bookmaker! and it turns out that the players do not receive answers to their letters! (that's exactly what they wrote to us - "sorry, I had a day off").
But let's be objective. Payments must be made much earlier than 72 hours! this time is used by bookmakers for bank transfers and is due to the fact that if the client makes a request for payment on Friday evening, he will receive money only on Monday. That's why 72 hours!
In this case, 72 hours have no logical justification at all, we work whith cryptocurrency. In addition, the bookmaker employs only one person and, purely physically, cannot do everything faster (although I doubt it) ...
and there is still another option, why the bookmaker delays the payment - he collects a pool of money. And as we know, very often scammers like to collect a pool of money, then we write that they have a DDoS attack and postpone payments for another 7 days. and then say that they were hacked and sorry, all the money is stolen!
THEREFORE IF THE BOOKMEKER DOES NOT PAY YOU, YOU MUST WRITE A SCAM REPORT! if you don't write this, then other players will be in a bad situation too!