Quote from: Royse777 on Today at 06:34:23 PM

Thanks AdkinsBET for quick response.

Quote from: AdkinsBET on Today at 05:45:38 PM

Now you can still do that, but you cannot save that data.

I checked that, and you are correct the data can not be saved as it does not take any input that is not on the list.

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It was only when we started the KYC procedure that we found out that he was from the UK, and we immediately took action.

When have you started your KYC procedure? Before the withdrawal request or after the withdrawal request.
I assume after he requested for the withdrawal because if you had spotted it before the withdrawal request then he already had his account closed, correct? Besides remember, you did not stop him placing the bets he made despite he was from a region that is restricted.

The bookies I gamble, I think they always remind me that I am from a territory where they do not allow placing a bet. I use tor, so sometimes I get an IP which is restricted for them.

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The management already informed me that the user will not receive his winnings, but they will discuss if the user will get his deposit back.

You are a new bookie and I see you are going through the experiences and improving your service constantly from the experiences. Very good thing and I have well wishes for you and your team. The Community needs some top-notch bookies so that the competition keeps them busy improving their services. Right now we do not have many bookmakers to have many options.

In this case I see error from both you and maybe from the accuser.
1. You had the error that the input allowed someone from the restricted area.
2. You allowed the accused account to place a (the) bet/s.
3. The user did not read (possibly) the term & conditions in other words you did not enforce the user to follow the tac.

In my opinion,
(1) the user should get his deposit back, there are no question about it, and we have seen bookies already to practice this.

(2) But since you had your errors in the site and also the user was not enforced to follow the terms & conditions, for the winnings - I would say you both settle in the middle or even better if you just accept the loss and pay him whatever he won. This may look that you are losing money (maybe) but your wins are that as a new bookie you are always putting your customers in the front which all business should.

There are no doubt in #1 that you need to give his deposit back but #2 is up to you and your management.

Sorry Royse, but in this post you are writing things that do not make any sense at all.

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You had the error that the input allowed someone from the restricted area.

Why is this an error? The bar was meant to search for your country, not to enter a country and register with it. If your country does not come up in the list, then there should not be ring a bell?
It is pretty funny that everybody is always pointing to the Terms, instead in this case.

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But since you had your errors in the site and also the user was not enforced to follow the terms & conditions, for the winnings - I would say you both settle in the middle or even better if you just accept the loss and pay him whatever he won. This may look that you are losing money (maybe) but your wins are that as a new bookie you are always putting your customers in the front which all business should.

If you register on the site, it is very clear that you have to agree on the TaC, they even have a checkmark box and a link to the TaC.
If you try to register without clicking the checkbox, the system does not allow your registration.
If I am not mistaken, I read that this user already received his withdrawals already before. He is now trying to imply that this was his first withdrawal, which was definitely not.

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The user did not read (possibly) the term & conditions in other words you did not enforce the user to follow the tac.

Do you really play on gambling sites? If you really do, then you know that many sites do not forced you to go to the TaC page.
That is how many, many sites work as well.

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You allowed the accused account to place a (the) bet/s.
You allowed the accused account to place a (the) bet/s.

There are different options to block a user from a restricted country. You can block an IP, or remove the country from the list, where Adkinsbet chosen for.
I disagree with all your points, but I agree with the points that the user should get his deposit back.