Quote from: mk4 on December 20, 2020, 03:09:50 AM

You already got screwed up by leaving funds on a custodial service in the past, and you pretty much did the same mistake. You've already been in this space for more than 3 years, you should've known the risks of leaving funds on a custodial wallet/exchange by now. Especially Coinbase? Quite notorious for locking up accounts.

But anyway, since they're disabling your account, they probably smelled something fishy. All you can do right now is to wait and wish they respond soon.

You might want to check this out though: https://NotYourKeys.org/

I think we shouldn't answer everyone with the text "not your keys - not your coins". It happened and this man is in trouble right now and our priority should be to help him instead of judging.

Quote from: o_e_l_e_o on December 20, 2020, 08:13:33 PM

Quote from: bitcoinblog on December 20, 2020, 08:07:24 PM

are they not interested in getting more customers by providing them better support and i am sure exchange like coinbase who are implementing more coins are well aware of customer support.

Because customer support is expensive. Why waste money on employing more staff when they can just increase their profits instead. You have just proved exactly why they don't need to provide better support: Even when users have terrible experiences with Coinbase and share them online, instead of people saying "Oh my god, that's terrible, I'm going to withdraw my coins immediately so it doesn't happen to me", users like yourself say "Well, it hasn't happen to me, so I'll just keep using Coinbase". Everyone thinks it only happens to other people until it happens to them, at which point it is too late to get your coins back. People continue to make post after post after post about how terrible Coinbase is, and users like yourself continue to ignore them until it is too late.

There is a reason that people have been warning against using Coinbase for years. There is a reason that there is an entire #deletecoinbase campaign. Do yourself a favor and take control of your own keys and your own coins.

It's not a waste of money, good customer supports means more loyal customers and satisfaction. Your 1K USD loss (for example) can bring you 10K profit from some customers. Also, I don't think that it's so hard and expensive for them to hire customer supports. If they can't afford it on their own, they can make a contract with companies like Majorel that has offices in some countries where the wage is very low while quality of service is still high (Asus uses Majorel for customer support service).