Quote from: AdkinsBET on Today at 08:36:08 AM

Quote from: bleedrulez on Today at 04:47:18 AM

Quote from: Royse777 on December 20, 2020, 06:34:23 PM

Thanks AdkinsBET for quick response.

Quote from: AdkinsBET on December 20, 2020, 05:45:38 PM

Now you can still do that, but you cannot save that data.

I checked that, and you are correct the data can not be saved as it does not take any input that is not on the list.

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It was only when we started the KYC procedure that we found out that he was from the UK, and we immediately took action.

When have you started your KYC procedure? Before the withdrawal request or after the withdrawal request.
I assume after he requested for the withdrawal because if you had spotted it before the withdrawal request then he already had his account closed, correct? Besides remember, you did not stop him placing the bets he made despite he was from a region that is restricted.

The bookies I gamble, I think they always remind me that I am from a territory where they do not allow placing a bet. I use tor, so sometimes I get an IP which is restricted for them.

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The management already informed me that the user will not receive his winnings, but they will discuss if the user will get his deposit back.

You are a new bookie and I see you are going through the experiences and improving your service constantly from the experiences. Very good thing and I have well wishes for you and your team. The Community needs some top-notch bookies so that the competition keeps them busy improving their services. Right now we do not have many bookmakers to have many options.

In this case I see error from both you and maybe from the accuser.
1. You had the error that the input allowed someone from the restricted area.
2. You allowed the accused account to place a (the) bet/s.
3. The user did not read (possibly) the term & conditions in other words you did not enforce the user to follow the tac.

In my opinion,
(1) the user should get his deposit back, there are no question about it, and we have seen bookies already to practice this.

(2) But since you had your errors in the site and also the user was not enforced to follow the terms & conditions, for the winnings - I would say you both settle in the middle or even better if you just accept the loss and pay him whatever he won. This may look that you are losing money (maybe) but your wins are that as a new bookie you are always putting your customers in the front which all business should.

There are no doubt in #1 that you need to give his deposit back but #2 is up to you and your management.

Thank you and everyone else for your assistance. Adkinsbet is saying they will give my deposit back but not the winnings. I will message them the btc address to send it to. I do not agree with this decision as I think they were also wrong and we should come to an agreement regarding payout of winnings. But what more can I do. There you have it folks. I will close the thread when I receive the payment.

I am sorry Bleedrules, I read that you do not accept with this decision. In this case, I can not help you anymore.
I want to mention also that you were constantly lying here in this topic, that did not help either.
You blamed Adkinsbet that Great Britain was not in the terms and conditions as excluded list, but several users already proved with screenshots that Great Britain was from the beginning excluded.
They revoked my permission to solve this with you directly, as you refuse the offer and because of the false accusations against our company.
If you want to take further steps, you know what to do. Since you wrote in Emails that you are a lawyer by yourself

What? I never said I do not accept it. I said I do not agree with it. That does not mean I do not accept it. You are misinterpreting my post. If I did not accept it, then why did I send you my btc wallet address hours ago? You are being very mean Adkinsbet