Re: WARNING: FortuneJack Refuses to Pay My Winning $5700 Tennis Bet or Return My BTC
⭐ Merited by Hhampuz (1)
FJ has already provided a reasonable response:
Just imagine FJ didn't have the cash out option -- your bet would have been returned to you in full. This is about how things ended up working out for you. Just because the cash out option exists it doesn't render your bet valid, as the bet was based on incorrect odds supplied by their provider.
If it seems like we're taking FJ's side, its because they're in the right here. You don't have to like them or use them anymore, but your case isn't going to move the needle on the community's general assessment of their reputation.
Generally speaking, the majority of the Sportsbooks do change the odds all the time, that’s not an unusual event to be occurring. However, the casino as a whole is responsible to remind the player in advance about the upcoming change to the on-going bet slip. So did our team, after the odds had dropped from 2.6 to a 1.2-1.3 favorite.
In addition to notifying the user beforehand, according to the General Provisions of Sportsbook Terms and Conditions, the company does reserve the right to cancel coefficient in case of any technical or mechanical fault. In the concrete, the odds of the match that @EpicChamp chose, was mistakenly supplied by the official partner of our betting data services, betradar. Right after, our in-office specialists received the message regarding the technically / mechanically typed out odd, including the recommendation to straightaway cancel the on-going bet, our team had to as well take immediate action of terminating the bet slip and removing the remaining balance from the account.
Here’s the screenshot of the email briefly explaining what, when and how the odds mistakenly displayed on our end, sent by the team of in-office bookmakers, that in charge of regulating the markets.
In addition to notifying the user beforehand, according to the General Provisions of Sportsbook Terms and Conditions, the company does reserve the right to cancel coefficient in case of any technical or mechanical fault. In the concrete, the odds of the match that @EpicChamp chose, was mistakenly supplied by the official partner of our betting data services, betradar. Right after, our in-office specialists received the message regarding the technically / mechanically typed out odd, including the recommendation to straightaway cancel the on-going bet, our team had to as well take immediate action of terminating the bet slip and removing the remaining balance from the account.
Here’s the screenshot of the email briefly explaining what, when and how the odds mistakenly displayed on our end, sent by the team of in-office bookmakers, that in charge of regulating the markets.
Just imagine FJ didn't have the cash out option -- your bet would have been returned to you in full. This is about how things ended up working out for you. Just because the cash out option exists it doesn't render your bet valid, as the bet was based on incorrect odds supplied by their provider.
If it seems like we're taking FJ's side, its because they're in the right here. You don't have to like them or use them anymore, but your case isn't going to move the needle on the community's general assessment of their reputation.