Quote from: LoyceV on Today at 05:18:41 PM

Quote from: acroman08 on Today at 04:42:06 PM

Quote from: AdkinsBET on Today at 03:46:51 PM

Our terms and conditions state that an account can be closed if our company is put in a bad light

maybe remove that rule on your term(the highlighted part) since a lot of members will absolutely misinterpret that and will think that it is a way of silencing them if they had a bad experience and complained here in the forum.

Closing accounts is entirely at your discretion. If you want to close an account for whatever reason, nobody should tag you for that. However:

Quote from: AdkinsBET on January 14, 2021, 04:50:45 PM

close your account and confiscate the funds if

This is the part that can make or break a reputation. You shouldn't confiscate funds for anything less than cheating (for instance abusing bugs). And even then, you should be very careful as confiscating funds is a killer for online reputations. If this would ever happen, I like the way Stunna handled this:

Quote from: Stunna on May 20, 2018, 11:13:19 PM

This user in question was linked by fingerprint to a user who defrauded PD out of a significant sum of money. Given that, their account had a flag on it before they even made a deposit. We asked for ID and the user provided an identity we believed wasn’t theirs. We wanted to have a phone call with them to try and clear this up and after many delays they agreed. It was clear they had found a non-involved girl talk to us who didn’t seem to know anything about primedice or bitcoin. That violated our terms but obviously that isn't why we held the withdrawal, we held it for the reason originally stated.

I'd like to stop this right here and make clear that this is not a matter of money but rather a matter of principle. I'm happy to donate at minimum the funds involved in this claim to a charity of the community's choosing. The trust of this community is not something we take for granted and is why we elected to post here to further explain this unusual situation.

As stated earlier, there has been a major misunderstanding at the moment between the compliance department and the indirect communication to the forum representative.
There was too much communication between them, which meant that information was not transferred correctly. We are busy with the accounts. The account has NOT been closed because he has violated the terms and conditions through comments on the forum. As mentioned earlier, accounts are only closed when people make false accusations. This user has not made any false accusations,You can dispute about the truth, but the fact is that this user had the right to post his accusation, as he is seeing things from another perspective than we are.
An example in which we would close accounts if there is a user with no transactions or only 5 mBTC, and is posting an accusation that he was scammed for 300 mBTC while there was not any related criteria for this, for example if he would have made a bet with 5 and he would have lost that. Tomorrow I will speak with my colleagues from the compliance and we will revise the terms to make things more clear.
We do apologize for the misunderstandings. I hope to give you an update tomorrow to everybody's satisfaction.

Ray