Quote from: makivr on January 15, 2021, 08:49:41 PM

Good evening everyone,

On 12/01 I placed a bet on hokey team, AK BARS KAZAN, playing against BARYS ASTANA.
Quote 1.9X. Total bet 30$.
Bet was easy. Team won 4-2.

After a few hours from match's end, results weren't updated. Support suggested to wait.

Next day, no payout or result updated yet.
Contacting support I was lied, being told my team had lost and no payout was waiting for me.
Kindly disagreeing I showed them the results.
Again I was told to wait.
Later that day, a new support agent, told me the IT departement was looking into the issue.

Two days later, nothing changed.

72h later, game's result wasn't updated yet. No payout delivered.
Still being told to wait.

From the biggest BTC casino, you would not expect results to be manually updated. Or to be forced to ask support for your payout.
Below you may find the bet link. Which still shows "Waiting for score"
https://www.onehash.com/event/sport/hockey/khl/354055

Actually, some of the bets are resolved manually as we are going through a huge makeover. You'll be able to see the results very soon. Sorry for the delay and sorry for the mistake of our Consultant.

Have a great day and come back soon to see how we change for you.