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Tried to make a withdrawal and now i can't log in, it just says:

Login error:
User disabled

I guess they do not like paying out!

Snip

As far as I understand this concern, I think it's not right to call it as an "abused" since he is using only one account and he just continue to play his game to claim that bonus. If the bonus can't be claim once the original deposit was depleted, the bonus should be voided at the moment he lose the last spin and automatically restart the bonus counter. But yet it continues by the time he deposit again.

AFAIK, the error was on your bonus structure tho.

PS: I'm not so sure about this issue. Correct me If I'm wrong if ever I misunderstood the issue here.

Problem is with big Game Providers, it is almost impossible to reset the bonus counter from our end. All we can do is disable some of the games during bonus activation, like we said before, it was a pocket money and his original deposit including the bonus was finished. therefore we are willing to return the latest deposit amount.

Yeah. I understand, What I'm just trying to convey here was its not an abused since the user do it one time on his original account which means he didn't know well the bonus structure.

But all good now since you offer a refund to his second deposit. Great action on solving this issue. I'm sure this bonus glitch will repeat by other user especially those who read your explanation. Maybe try to fixed it on your end or else you will receive tons of same complain. Wink

Yeah, our team already disabled the slots with progressive bonus during bonus activation! every day you learn something new