Depending on the height of the amount, that also has to do with it. And if you have not yet completed the KYC procedure, it may take longer.
I would wait a moment for the Op here on the site which he gives as an argument.
I asked the support already few times. they told me i have to wait. but iam little worried now. iam still waiting.
almost 5 days now.
Can i get a information about it
@betnomi
Why Worried when the days had passed is only 5 ? Issues in casino online sometimes took months or more before being settled.
remember that at any point they had to analyze and stablished what caused your issue, detecting some fault from your side and asking about Proofs or even KYC most of the time.
So take it slowly and focus on their support, but if they are not answering you then go to plan B and make a reputation thread since Bitnomi already has in the past and i believe still have pending now.
"only 5" for 300? Betnomi is seeking for excuses which do not exists. This user has the right to write something about it. Maybe it would help to open an accusation topic, as they refuse to help it seems.