Quote from: ryzaadit on Today at 02:58:09 PM

A bit of advice and another feedback for Chips

Today decide to deposit using altcoin (USDT) with the TRX chain and the deposit still not coming yet on the account for more than 20 minutes with confirmation by 200 blocks. IDK how much the time for the website scanned the transaction, but to be honest I think you should scan every transaction to be entered on the balance account with under maybe 1 minute when the balance already in on the wallet with so many confirmations.

I mean, waiting for the balance coming to the account with more than 20 minutes when the transaction already got confirmation 200 blocks was not really good. Just want to put my 2 cent, because I was playing on other casinos they only need under 1 minute when the transaction already reach minimum confirmation deposit.

Edited:
Got the answer, the problem on TRX Wallet Chips but there is no sign warning at all from the website because of that I deposit with TRX now getting stuck. At least try to maybe inform us immediately with some banner on the top, warning sign in deposit page or maybe closed first the deposit on some crypto who have some problem. This to be avoided everyone still deposits on the error wallet and their balance not stuck.

Hello Ryzaadit, we do apologise for the inconvenience you are experiencing today regarding your USDT TRC-20 deposit. We have been experiencing delays today with our TRX blocks scanning. I also apologise that this was not communicated effectively. The team are implementing a live status update, directly into the cashier that will let our customers know before depositing, whether any issues are happening on the blockchain they are depositing with. This update will be pushed this week providing an up to date status for our customers. Thank you for your patience and understanding.

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