Thanks for your response, however this raises the following issues:
1 . Why the bet on money line was not cancelled , as it represents the exactly the same probability on the match. You claim there was a big variance, then there should be a big variance on the money line also? (yet the money line bet was not voided)
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According to betexplorer, closing line for ML was 4.04. You took 4.15 so odds haven't moved by 10%
Closing line for +9 line was 1.76. You took 1.859 so odds moved 11.6%
https://www.betexplorer.com/basketball/argentina/liga-a/obras-sanitarias-hispano-americano/IonpEY80/#ahSo it makes sense why your ML bet wasn;t voided.
I am not supporting them btw, that rules of 10% makes no sense to me either.
Surprised you never faced something similar earlier btw.
Personally stopped using betbtc as they reject my last 2 out of 10 bets overall.
Limits in pinnacle are very low these days so that 10% move is something very common on non mainstream games.
Only one bet of 200 euros directly at pinnacle is enough to have your bet voided from betbtc