Quote from: Cacingkemi on Today at 09:17:45 AM

Quote from: Steamtyme on Today at 09:12:43 AM

Quote from: codegnome on Today at 08:55:41 AM

It is too easy to write that he is guilty of fraudulent activity. That way you can write that to everyone and close accounts. You must indicate what fraudulent activities have taken place and substantiate it with reasons.
This has been asked several times. And if you don't want to do it in public on the forum, you have to notify the user via Email. You can not close an account and write it is because of fraudulent activities without any reason.

Nope not really. They originally stated that the user could continue to use the platform but needed to stop a certain behavior. The user pleads ignorance to what this is and that's fine. Maybe they have no idea. Either way Betnomi had stated previously they could keep playing but had to stop whatever the habit was.

from there the user said they had no idea, and then asked for their withdrawal and for their account to be closed. So this was an action requested by the customer, and now that it's settled Betnomi has said they are not welcome on the platform moving forward.

The only time the platform really has to give a reason is when they take action such as confiscating funds or closing accounts. Then it is reasonable to expect a reason for their action, to either refute the claim or accept it.

Of course the user did not respond on this accusation because he probably did not do anything wrong. So Betnomi must provide information what he has done wrong. Otherwise, it is just ordinary scam what they did.
I am also wondering how much they pay you and royse to defend their site.

They did not took the funds frm the customer. They only closed the account.