Not doing anything yet. In fact, not sure if I should do anything only considering this case (Only one so far. I hope I did not miss if there are anymore accusations that are serious). But I would like to hear a response from BetBTC about the term changes thing.
As I read the change in terms has been made from 20 minutes to 30 minutes. @BetBTC have you sent any notifications to all of your users to agree on the new terms?
If not then cancelling the bet after 25 minutes is wrong from your side. Your clients were not informed so when they signed up they agreed on 20 minutes not 30 minutes.And considering this, cancelling the bet after 25 minutes instead of within 20 minutes is not helping you in this case although the current term is 30 minutes.
By the way, I am still open. Maybe I will make a conclusion after knowing their input and how they defend this.
I think its relatively clear from their previous responses they simply do not care that they are cheating their users on their daily basis. They think its normal to change the TOS without notifying their existing clients. How long do you think its acceptable to wait for their response before making an official negative trust feedback on their profile? This is the only way to stop this cheating bookmaker.