First , it says " the amount staked on the bets" not staked bet amount. But anyway, makes no sense.

Second, of course its bad for their reputation because what they do is bad. I asked them 2 times in the thread why don't answer emails, no reply. Other people have the same problems. I also warned them if they ignore me again I have to open this thread, no reply.
No reply to emails as well. All they do is delete any criticism in their thread, that has been going for months now.
Somebody else posted this thread in their thread as well and they have been online, no reaction.
I just want my refund, it has been 4 weeks now. Ignoring your players is not the way to go. I will create a flag as well if after this weekend this hasn't been solved, what else can I do?
I saw that their ANN is self moderated so they can choose which post wants to be deleted on their own but atleast you can post the deleted notification PM which confirms that they know about your issue but don't want to get any attentions