Hi caterlamar,

I do understand your concern. We take a very responsible approach to every such report. We have checked everything several times. This operation hasn't been generated on our servers.

What you can do to make sure that the Letter of Guarantee has been generated not by third side besides checking the signature is to check the signing address provided in the Letter of Guarantee on the blockchain explorer. Our original signing address has been generated back in 2016 and has 32 pages of donation transactions on about 40 BTC in total and has never changed:

https://www.blockchain.com/btc/address/1CrypMixXWtTjYGCM5ZJmyQYP1Y39P7aLM

You will easily see if it is the freshly new generated address of scammers, like this one:

https://www.blockchain.com/btc/address/1CrypMixUKiXduy6J42nEzm4Z9CpJuXptS

Quote from: caterlamar on January 31, 2021, 01:20:16 PM

I'm 100% sure i dont visit some clone, i dont turn off my computer or close the page, so i contact the suport chat via that page....
I also dont change nothing, use the same navigator, not extentions, no virus (double check).
Some minutes after that i try to generate another letter and everything good... so it happen some times only...
I'm a web developer, i check the letter download link and is:
https://cryptomixer.io/api/v2/operations/7ca7cef1-5743-4ed3-8657-3084ab956374/letterOfGuarantee?