Quote from: Sithara007 on Today at 03:50:22 AM

Quote from: Bitcoin Guy on February 03, 2021, 01:27:36 PM

No emails from them that are in the spam box. I have no problem receiving their support email before they stopped responding.
Don’t know how they can hack a phone which has the Google Authenticator that is not even turned on.

If you are 100% sure that your email/mobile is not compromised, then it is the fault of the exchange. I guess the hacker has made use of some vulnerability within the website, which would allow passwords to be reset even without the email confirmation. Or it can be an inside job (but the chances are even lower). I can see that you have already got the funds moved from the exchange wallet. So it may be good, if you post the details about the exchange. Let them respond to it, and explain how this issue has occurred.

You mean if I mentioned their name in the thread they would respond? I just added some information to my original thread. If my email were compromised, why didn't the hack redirect my emails to the junk box so that I won't see them? Also, how did they by passing my Google Authenticator while the iPhone was turned off and that I had never saved the recovery code (unintentionally) for anyone to recovery it?

By the way, does anyone know how to effectively reach out to them - maybe through FB, Reddit, or other social media sites?