Quote from: ziadmar on February 05, 2021, 09:19:26 PM

Quote from: exbet.io on February 05, 2021, 02:54:12 PM

Exbet Product Update:
- Users will now stay logged in on Exbet for 12 hours (unless they explicitly log out).
We hope this improves the trading UX for users.

Might be of particular interest to you, ziadmar!

Oh yes! I've noticed this today! this is awesome! keep up the good work!

We're happy it was a positive change for you

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I have some more suggestions which might be interesting:

1- Under “Matched Bets” on the right side of the market, it would be nice to have the exact time and date in which the bet was matched and to be able to view the matched bets in order of their matching time. Currently, the default order is according to odds.

2- It would be nice to be able to view the markets in the order of the most matched bets. Perhaps you can also add the total of matched bets on the main page next to each market.

Understood - small tweaks like that can make a tangible improvement to UX, we'll feed that through to Exbet product team.

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3- Live matches are a bit hidden and I think this explains the lack of in-play liquidity. I believe they should be visible first thing on the main page without having to click on the Live tab.

We see this the other way around - once we see consistent in-play liquidity on Exbet (via market makers), it will be worth displaying these liquidi markets to users on the home page. We still have some work to do on our API before we expect market makers to commit to providing in-play liquidity, but we are making good progress here. Exbet users should expect to see in-play liquidity start to grow in the coming months.

Quote from: Haunebu on February 05, 2021, 10:13:24 PM

Quote from: ziadmar on February 05, 2021, 09:19:26 PM

Regarding the withdrawal limit, is it per day? The withdrawal fee (0.272 mB) is a bit high, especially if there’s a withdrawal limit. So for example, if I need to withdraw 5000 USD, I need to make 2 withdrawals and pay the withdrawal fee twice?

I guess it is per day since I observed this in most crypto gambling sites and I agree that the withdrawal fee is high which is why it's better if they reduce this fee or add more cryptocurrencies whose fees are lower in comparison.

If neither of these improvements are made, some gamblers could probably shift to other sites where they wouldn't need to deal with these issues.

I read somewhere that you need to complete your KYC in order to increase your withdrawal limits though it's better to verify this with their customer support.

The withdrawal fee on Exbet consists only of what the Bitcoin blockchain itself requires to process the transaction. Unlike many other exchanges and sportsbooks, Exbet does not add any extra profit margin on withdrawals. A small but significant advantage for Exbet users.

The withdrawal limit is per transaction. So, in your example - yes, you would need to make two withdrawals. As Haunebu says, once an Exbet user has completed KYC, the per transaction limit is substantially increased. These issues are described in more details in Section 5 of Exbet's T&Cs: https://exbet.io/terms-and-conditions.

Transaction fees on many popular blockchains (Bitcoin, Ethereum) are high at the moment, mostly due to increased prices of the core token and/or increased number of transactions. At Exbet we are always looking at ways to minimize costs for our users, and we are considering adding alternative deposit/withdraw options later in 2021. More news on that as we have it.