I feel really bad for the sites which are accused of scamming their customers 'even after serving their best to them.' Before accusing Stake, did the accuser try to contact Stake directly on this matter? They can be accused for not replying if they were sent a request to look into this at first. But looks like he did not go the right way and chose to harm Stake's reputation by accusing them.
He already contacted stake's support. They told him if he can't withdraw his balance because of multi accounts. While he defend he never has any alt accounts. That's why he asks on this thread for help.