Are you sure that you send the XTZ to right address?
Sometimes these issues may occur but you need to wait for the response from support which may even take a week so just wait.
If they still don't wanna give you any response then start a scam accusation thread.
1000% sure.
I tried to take an screenshot and now they disabled the deposits.
If you read carefuly my first post, I'm waiting without response for 48 hours, and also they ignoring my ticket replies, when I only asked for info that what's happening. It is too much to ask them to tell me: we have a problem with the xtz daemon, we are working on it?
Maybe working on it... after 2 days, 4 tickets and 50 tweets...
I will update if they finally solves the issue.
But even if they do it, it is a complete lack of respect how they treat his customers...
Regards!
Its already 48 hours but from the exchanges point of view its just 48 hours, as I said it may even take a week and they will hide under the bull market for the slow response. But its weird that they deleted the second ticket, probably they consider it as dupication?
Most of the exchanges treat the people in the same way but there is no other option on exceptional circumstances.