Quote from: plen on Today at 07:41:12 PM

Quote from: dancpats on Today at 07:27:29 PM

Quote from: plen on Today at 07:23:06 PM

I'm confused about this part:

Quote

I then requested another permanent self casino ban on 23 September 2020 and it was granted/approved by the owner directly since he is my VIP host.

I will post the proof of this if it is requested by or disputed by Stake, it's a private telegram message and I would like to respect his privacy.

This request was also removed and I was able to play in the casino again.

What transpired such that the request was removed again? Did you speak with someone or was it just working again somehow?

I again requested it to be removed via telegram.

I don't enjoy admitting I am a degenerate with no self control, I think most guys who request a self casino ban eventually ask for it to be removed, but its the casino's responsibility not to do so after the process of requesting a permanent casino ban has been completed.

Otherwise, whats the point of having the process if it can be undone so easily ?

Okay, just wanted to clear that up. No one enjoys admitting their degeneracy I'm sure, I am sympathetic to your situation.

I think this really reflects poorly on stake.com. Trying to be pedantic about a permanent ban vs permanent exclusion of a specific section of their site is not within the spirit (perhaps even the legality of their license, though I have no knowledge of this, just wondering) of the whole Responsible Gambling section. I wonder if they would have been stricter if the player was not betting so much but seeing the size of your gambling they let it slide.

Either way, I'd be interested in hearing what a Stake.com rep has to say about this. Being able to just revoke a perm self exclusion by a telegram discussion seems very weird. I'd think they'd at least allow an "Are You Sure?" period or something like that.

You described it in a way I wish that I had.... they can argue technicalities, but whats clear is, this was not within the spirit of responsible gaming, and within the clear intent of what the permanent self casino ban was to achieve.