Quote from: Haunebu on Today at 06:37:33 PM

At this point, I don't think you will receive any portion of your funds op which is why I feel it's best for you to learn from this situation and move on.

Quote from: MICRO on Today at 05:46:18 PM

Self exclusion is not same as casino exclusion. We do not have policy for casino exclusion that was only option for our sportsbook players that wanted to clear the clutter with casino and games and only be able to play on sportsbook because that is what they came for on stake.

You clearly stated you do not want your account banned.

What you are stating here makes no sense. If there was no possibility of a complete casino ban, you should have explained that to the gambler properly and you shouldn't have granted his wish.

You should have clearly warned him regarding this issue early on. Stake is wrong here for these reasons while Dancpats is wrong due to his inability to control his gambling addiction.

We are sorry that his vip host removed his casino ban that was indeed wrong, he asked from him to set that ban and his host told him its all set but also let me know if you change your mind.
And we are sorry that he removed his ban after that. If it was me I wouldn't do it. But his host did not break any of our policies.

We are improving our policies and making sure that things like this don't happen again. But it is users responsibility to read TOS and follow the procedures especially with very important and sensitive stuff like this.