In their official post (
https://bitcointalk.org/index.php?topic=5104721.0) the first reply was:
"
Where are you registered? Are you requiring kyc from your customers?"
and they replied with
"
No KYC required, we do not require any documents and we do not have registration. fox.exchange is in the process of licensing its services in one of the crypto advocate countries."
p.s. only came to know today that they're based in Russia after i saw their Bestchange Review page
It seems like KYC requests are just stalling for time to complicate matters more until the user gives up on doing so. I think this is pure scam.
I don't know what the role of
this user is in Fox exchnage, as if he purposely didn't respond to even the user's complaints. One thing that caught my attention is,
this user admitted that the problem was resolved a few seconds after posting his complaint. (there is no sign that the post has been edited).
p.s. only came to know today that they're based in Russia after i saw their Bestchange Review page
Please try to write your complaint to the
Bestchange ANN thread and see what the bestchange policy is. Hope they help you.