Quote from: serdaryeltekin on Today at 10:43:55 AM

Quote from: sunsilk on February 19, 2021, 07:18:16 AM

It is a probable synching issue on their end for which even if the transaction got enough confirmations yet, the amount isn't reflecting on your wallet/account.

Wait for them to verify for those transactions and that's why they are asking the TXID. It really sucks that it could only be the support that answered you has limited access to their system and is only assigned to answer query and, has to pass your concern to the other department that holds transaction.

I thought so, too. But it still didn't work. It's been 2 days since my last email. They don't even answer

Sometime its takes very long time so you have to wait with patience because support is also very poor on Poloniex end so just wait when you will able to have your coins in wallet because once I stuck and I have to wait nearly 4 weeks then they give me reply about my issue so now patience is key for you and your fund.