SO let us go back to the base:
Why is the user roonlagoon not paid?
Why did you confiscate his winnings?
Until you are able to satisfy the due diligence process and including the KYC procedure. It is evident you are using false (unverifiable) information on our website.
Strict adherence to the above-stated policy would imply your account be terminated permanently and all funds forfeited (Deposits and winnings)
However, as an act of good faith, we are allowing you to withdraw all your deposits from our website.
The question has been answered. Rather clearly. Are you suggesting that roonlagoon has provided verified and accurate documentation to satisfy KYC requirements??
Not to mention they were given every opportunity to make the adjustments necessary to provide accurate KYC
Moreover, my name /dob were mistyped to preserve anonymity on a cyrpto website while registering the account, and I cant edit it. Upon speaking to the live support he basically told me there's nothing he can do about it, but he'll forward my request to the risk department. I'm feeling very uneasy with the lack of help and information I'm being given from live support.
EDIT:
They sent me an email to change my information with proper verification so hoping everything goes smoothly again.