Yes my account had been temporarily banned. After I contacted thru email customer support. They made me prove username last withdrawal txID last deposit txID then they gave me a code to get in my account.  Where I saw that all of my 17.2 horizen had been transferred to dogecoin then Bitcoin and then withdrawn from my account.

Today I realised my account had been hacked again and my username will not longer work again or my password I can go to the website and click there forgot password button I made a new password use it with my email and then it says username or password isn't correct. I had 2fa and new passwords.

So the email support replied back didn't even ask for proof who I am. Unlike last time. unlocked my 2fa and gave me a code to get in. Wouldn't supply me with any information on how somebody was able to do that again with 2fa and new passwords.