Quote from: codegnome on Today at 11:09:46 AM

Quote from: mubashar002 on Today at 10:53:03 AM

My bet has not been settled for 8+ hours

Complaint :-

The first support staff made me feel that she was not doing anything instead having fun

The next one asked for bet I'd before even giving the I'd , he closed the chat.

What a customer support observed

Money does not matters much but the way the support is dealing to simple requests is pretty joke & underhand practice , why not say directly 2 days or 3 days , instead saying you should give bet I'd and closing chats mid way or making customers realise that they have no reason to place big bets

Thajs that's my concern ,
Should be looked into seriously

Clarity is better

Waiting for morning bet to be settled

Getting lame reply " passed on & still nothing happens after 12+ hours

I would have waited even a week but the way my chat was closed mid way it made me come here and post the experience ,

Clarity is better & needed

Better the support if you guys want to be in competition
I share what I experienced that's hard truth

Usually Cloudbet is very fast with the settlement of bets. Maybe the event is not completely finished or you choose a difficult market, where it is not easy to get the result? Like betting on ball percentage in football for example. That can be tough if the result is 51-49%

No it was a simple tennis win bet and has on unsettled for 8+ hours. They do not replying now