Quote from: Moeter81 on December 05, 2020, 05:40:38 AM

I sent my defective S17 + 67 to Bitmain for repair on October 29th (out of warranty). After several inquiries about the status of my order, I received an email from Bitmain yesterday:

Quote from: Jessica L. (Bitmain)

Dear customer

Miner type & Quantity:1
Antminer S17+ (67T)

Due to the impact of the Covid-19 , our overseas warehouses( HK，CA, Netherlands) have stopped shipments. Due to the temporary shutdown of the warehouses, we cannot get the machines from the warehouse.
In order to be able to solve this problem in a timely manner and minimize customer losses, we provide you with the following solutions. Please check it out. If you can accept this solution, we will be grateful.
Thank you for your understanding and strong support.

1. We will apply for equal coupon compensation for you based on the current market value of the second hands miners; the coupon value is 1127usd
2. If your product is out of warranty, scrapped, or mixed, we regret that we cannot directly return it for you, and we can only apply for coupon compensation for you based on the marketing price minus the repair quotation that needs to be paid;
3. Coupons can be used to purchase all products of our official website www.bitmain.com , which can be deducted 10% of the total order amount and have a one-year warranty;
4. We can also help you contact the buyer, and sell the coupons in your hand at 90% of the coupon price, so that you can get the corresponding USD or BTC;
5. This is buyout coupons, will not ship the products back to customer.

Thank you again for your strong support to our company, and hope to receive your reply.

Unfortunately, that was not the solution that I would have expected! after paying 50 € for shipping and 30 $ to Bitmain for the estimate.

Now I don't know what to do. and I wonder if the S19 I have ordered will arrive.

I just wanted to give you a status update.

After I sent my defective miner to Bitmain on October 29th, a replacement device was sent to me from Hong Kong today.

That was fast!!!

I hope the device works longer.

I have already bought the M30 + and M30 ++, they have been running without any problems so far and I am satisfied with them.

from Bitmain, I will keep my distance first, have had too many defective devices (S17 +).