Quote from: getbitcoin on October 10, 2011, 01:53:00 AM

Dear Bitcoiners:

For the first few months of our existence, we happily used MtGox as our Bitcoin trading platform of choice. Except for, ah, getting hacked, it seemed to work fairly well.

But then we got big, and we couldn't move money or Bitcoin out of our account, because of MtGox's withdrawal limits. We emailed them asking for them to increase the limits, which they said they would do. Waited one week, no response. Waited two weeks, no response. Waited four weeks, no response. They didn't request verification. They just remained totally silent.

It's now been five full weeks since we first emailed them. We've tried contacting them at five different email addresses - we've never gotten one single response from any of them. We are a company that has placed over $20,000 - twenty thousand US dollars - on deposit with MtGox through Dwolla and wire transfer. That's more than an entire year's salary for a lot of people. And they can't even be bothered to respond to a single email?! Not even to say "no, we're not raising your limit"? Not even to say "sorry, we need more information on you guys"?

Do not use MtGox. Because sooner or later, they'll get hacked again, and when that happens, you will never get any assistance from them, no matter how good of a customer you are or how much money you lost. The balance in your account will just mysteriously drop to "zero", and you'll never hear a single word of explanation.

+1