Quote from: wecanbothwin on March 15, 2021, 07:40:26 PM

Have an issue and I'm hoping a roobet rep can help me because support hasn't been able to.

about a month ago, I do not know why, but a friend decided he was going to send me like $2 BTC, he asked for an address and I gave him my roobet wallet address and never thought anything of it. Fast forward to today, i am trying with draw $4500 but I can't because that $2 tx hasn't confirmed! The fee is tiny and i'm concerned it may never confirm and Roobet will not relase ANY funds if there are ANY unconfirmed transactions.

All i would like to do is deduct the amount of that transaction from my balance and allow me to have a withdrawal. Is this possible?

I've probably gambled $20k in the past few days, so I'm hoping you can help me out.

Also, to throw more wrinkles (and why i'm pretty sure this transaction will never confirm) it's not even recorded by every block explorer.

here is the tx hash: 3fc01dca787211b62140ea64ab3ac506bbfb454636ac0422e20e4a164190d7f5

if I search blockchain.com it comes up as unconfirmed. if I go to blockcypher - the tx doesn't exist.

edit: support has advised me to 'contact the blockchain' to have them solve my issue. smh. Sad

thanks,
wecanbothwin

roobet username: wecanbothwin

Have you spent the 2 USD even it was not confirmed yet?

Got the same problem with one of the sports bookies, i've sent 1mBTC with low TX fee to my friend's account and he spent some even though it was not confirmed yet and they locked his account.

We email the support and they advised to send some BTC to compensate for the spent bitcoin and we obliged, sent BTC from my other wallet (this time with higher TX fee) and they remove all the restriction of his account and he can resume betting.

But my other wallet remains useless as i have a pending TX and i don't know if that would be confirmed.