Great, feel free to email me direct LoyceV if you ever find a pressing Blockchain.com related issue appear on the forum and you think we should log in and take a look.
I won't do that, but if you can setup a publicly available email address for anyone to email, that would be great!
Blockchain.com wallet reputation is not good at all in bitcointalk but if you have a rep here to take all the cases about the issues and help them to resolve will be good idea and also can bring back the reputation.
The reputation is mainly bad because of (security) problems inherent to web wallets. I'd never use a web wallet for any serious amounts.