Quote from: TheQuin on Today at 01:30:08 AM

Quote from: teofilios87 on March 25, 2021, 04:01:04 PM

Can you tell me, please, what is the time frame, of freebitco.in support team to answer my messages i send to them
threw the website contact form?

I usually get to go through the support emails once a day but sometimes that can be 2 days if I'm busy with personal matters. I get hundreds of contacts us form messages every day and the vast majority are asking something that is already explained clearly on the page or don't contain any of the details I would need to be able to help so they don't get answered.

Edit:

I'm just going through today's emails and here is my favourite one so far:

My bet on"What will the Bitcoin price be at 23.59 UTC on the 31st of March 2021?" is still pending, why ?

Hello TheQuin, well i send the messages to the support team because there is no answer for my issue on the page. And it is not a unlogic quetion, like the example you gave here. It is a serious matter, because i lost my savings.
If there was an answer on the page for my issue i would not send a contact form to the support team to bother them, since there are millions members i know. In so many years actually i have only contacted the support team once that i needed.
So since there is no answer on the page, when i will get a respond for my problem?
If you go once a day through the support emails, when you have time, you should have seen my messages already.

There is no indication on the page what details should the message contain for you to be able to help. So tell me what details do you need and i will send them to you?
Normally if i send a contact form from my account there should be the information of the user attached that is sending the messages, like User ID for example.
I can see here in the forum you ask for members User ID a lot, so do you need that?
Here i leave a copy of the 2 messages i send to the support team, so you may read them and help me out to understand what happened.

First contact form:

I have been a long time years member of your platform. I had until yesterday, and today confirmed in my account 0.02637968 btc total, and i have been keeping it always just to earn interest on the ammount, and also i only click the one hour free roll to get some more coins. I betted before on your multiply btc game but, i haven´t done bets for long months, because i am not lucky and since i don´t win, i decided to stop and i only accumulate btc in my balance. So as i sad, i only click on the one hour free roll every day, and that is all my activity on the website.

Now something very wrong happened, that scared me a lot and i didn´t do at all.
Today i am in my account, to click on each hour roll to earn some satoshi as i always do, and from nothing i see my balance, dissapeared.....i got very scared and now it is 0.000009........all my bitcoin just vanneshed...
At first i got scared, that someone hacked my account and stolen my balance, but the i saw that it was not the case, because no withdraw was made, and no one has access to my computer or account. Also i have been a long time member of the freebitcoin and i never got hacked, noone has my credencials, and i know that freebitoin is very secure. That i why actually i keep and kept all my bitcoins here and not in another wallet also.

I didn´t know where my bitcoins went, and start searching.
Then i find in the multiply game, that there was a bet made, one only single bet at 14:01h, with all my amount at once, actually my amount was as i told you before, 0.02637968 btc, and the bet that was made was of 0.03489288 btc, very strange, like a very diferent amount of the one i had, so this is wrong since i actually don´t even have that much 0.034 bitcoin in my balance to make that bet, the single bet is bigger that the actual full balance that i have in my account so it is impossible for me to have 0.026 btc in my account and make a bet of much bigger 0.034 btc bet, impossible, and i haven´t made any deposits.....Please tell me what happened? Some kind of a bug? What is the problem and why even that bet happened.
As i told you i don´t bet anymore as you can see in my history of betting for long time, i decided not to, and now from nothing this happened....Even if i decided to make a bet i will never be that crazy to bet at one bet all my balance at once....this is a huge risk and i would never do that bet...if i decided to bet i could bet low amounts...but i have not done that bet or betting for long time, i gave up of betting. But by the amount i had and the amount betted, it is obvious something is wrong.

Please help me, i ask for your support, and investigate what happened, i didn´t made any bet in the multiply game...with btc worth each day more, i will never bet now, stupid will be to risk and bet all at once.....so what happened?
It look like the bet happened automaticly...i dont know, but i didn´t do that...and the diference in the amount .
If i was the one to do that bet, i would before start betting, used also the bonus that i have avaible so i can have bigger amount including the bonus so this is not logical at all what happened... and the bonus amount is still there.
I don´t know if i am the only one that this happened, but i didn´t do that bet, and what happened, i ask you to correct that, see why this happened and return my balance, i haven´t done any bet.

Also i bought 12,500 FUN tokens, so i can use the benefits of the premium program that you made avaible, and i keep my btc balance without touching, because i bought the FUN tokens in logic so i can benefit of the % of the rising of the interest on my balance that rise each month, but i can only earn % of the interest on my balance of btc if i actually have them, so i kept always my amount of btc in my account, so i can earn the interest on it.
It is not logical to buy FUN tokens, and then not having btc amount balance because in that case there is no advantage of the premium program at all. I cannot explain to me what happened, i only know i was in front of my computer, in one moment i roll the free one hour roll, and after one hour i came to roll again, and i see my balance is on 0...i am in panic, please fix this. What happened and why this bet happened?
Again i repeat i don´t know if i am the only member that this hapenned...
At 13h i roll my free roll, then i rolled the WOF rolls that i have as a bonus from the premium program,
and i haven´t touch the website since that.

As i sad, i didn´t did that bet at all. Please correct this.

I await for your reply

Best regards

Teofil Teofilov

Second contact form:

Again i write to you freebitcoin, to add some information to my last message sent to you because i found just now that my FUN tokens are also missing.......what the hell happened?? I have NOT sold my FUN tokens at all......
Now i got to the page of the FUN tokens, and i can´t see my 12,500 FUN tokens that i bought..they are not there at all.

I haven´t sold my FUN tokens i repeat. This is crazy and unreal...There is no logic to buy 12,500 FUN tokens at the price i bought them, and then sell them at a lower price..this is loosing money. But as i sad this is impossible, i haven´t done that, i haven´t sold my FUN tokens...my idea is when i bought them to keep them for the long term and wait for the FUN token to rise its price and to get the benefits from the premium program...

What is happening?!

Please correct this mistake...

Teofil Teofilov

Ps: At this point, i feel like someone got access to my account, hacked my freebitco.in account, sold my FUN tokens, and then made this one single bet of all my balance plus "jackpot" option, something i never used also, to play with my balance, since it was not so big balance to withdraw, like 0.15btc for example, and in case he win, he can take out the profit and then withdraw, but he lost in this case so there is no withdraw at all. That also would mean that he has to have access to my email, because he need to click on the confirmation link for the withdraw to go threw...
I have never given my password to anyone, only i have access to my account, i only use one pc, my pc to use freebitco.in. i have it written down, i change it also periodicly, and i only used the password in freebitco.in website. I never used the password in any other website so i won´t be hacked. So i don´t understand how all this happened.
I can only think that the hacker used some kind of complex algorithm software to decipher users passwords because there is no other way for someone to find out my password.

I await for your reply

Best regards