You are responsible for your own login details, password and your phone with 2fa, and sorry but if you lost all of these things than I would not blamer FTX or any other exchange but only yourself.
There is always a risk when using any centralized exchanges and you sign and accept the terms when you open account so you better read it, and I would not even keep coins on exchanges in the first place.
Remember that if you lose your 2fa backup nobody can recover it and in many cases reset is not possible so in future make better backups for your 2fa and other stuff.
The fact that I lost is only my fault, at the moment it's not about 2fa, 2fa they shoot without any problems, the essence of my request to them was completely different! They do not go to contact not from the new mail, not from the old! In one of the groups they wrote to me that they say I can wait for months for an answer, which is not good at all