Quote from: fluffypony on March 12, 2014, 09:15:24 PM

Quote from: dynamike23 on March 12, 2014, 09:12:25 PM

NOTE: Apparently this is normal for delivery to North America. Read the timelines on the site.

Order #685 here. Date Added: 29/11/2013.

So I ordered back in November 2013 for the black friday sale. 104 days later I'm still sitting here wondering where my GPU frames are. Thank god I didn't decide to wait to do my builds. Here are some details:

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29/11/2013   Pending

05/12/2013   Fabrication      Aluminium has arrived (yay!), plastic is being moulded at the speed of soft thunder, and we're fabricating away!

19/12/2013   Shipped, pending customs check      Off it goes! Customs will now do a little x-ray and a paperwork check to make sure all is in
order. Once that's done we'll be given tracking numbers, which we'll send on to you within the next couple of days at the most:)

17/01/2014   Shipped to customer

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Track History
Date   Time   Location   Description   Retail Location   Signatory Name
2014/01/23   11:28   ZACPTD,South Africa   International item has left originating country and is en route to Canada
2014/01/20   09:32   ZACPTD,South Africa   International item processed in originating country

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I agree - surface mail has been a dog. We're seeing around 9.7 weeks to the US at present, sometimes more, sometimes less. It's honestly been the WORST shipping method on the face of the planet, to the point where it's removed and no longer even an option. Please let me know if you don't receive it in the coming weeks, and we'll sort you out with a replacement/refund ASAP:)

Edit: forgot to add that we have new EMS pricing that is significantly lower, and EMS transit times are 1 week instead of the ridonkulous 10+ weeks!

Hey!!!!!! Im just catching up reading this thread.. Another member of the 100 day club here!! I too surrendered my funds 100 days ago and have no product! I ordered dec 2 and chose surface mail which was supposed to be "4 - 6 weeks".

My item activity claims a status of "on route" and My activity summary reads

1/22/2014 11:12 AM Arrival at outward office of exchange CAPETOWN D
1/22/2014 11:12 AM Departure from outward office of exchange CAPETOWN D

If that means it left SA on the 22nd then we are at week 7 or one week outside the 4-6wk period!

Now if im really really lucky there is a 10 week waiting period and credit approval and a security deposit required to receive a full refund for the item i didnt receive?? Please entertain me and spell out the refund process. Im sure its not as simple as sending the funds back via they same payment method.

Quote from: fluffypony on March 10, 2014, 09:32:24 PM

Quote from: af_newbie on March 10, 2014, 09:25:07 PM

Just received my three rig frames ordered on Dec 9th, 2013. Thank you so fucking much fluffy.

If anyone in the Toronto area wants them, I'm selling them for $120 for all three of them.

They are Vitalia model, 6 GPU model, with "Full Thumbscrew Set" add on. They come unassembled.

I paid over $300 for this shit.

PM if you are interested.

Awesome - transit time of 9.14 weeks, which is within bounds and is what we've come to expect for surface mail to North America:)

You realize there is nothing "awesome" about that .. In fact that's someone who followed through with his end of the agreement and sent you money and supported your small business only to get royally screwed and is now resorting to selling the unused item for less than 1/2 of what he paid.. You would think one would be apologetic or sympathetic at the minimum..

*********************************************
Like this:
"Im sorry your product took longer than expected to arrive. Hopefully you will give us an opportunity in the future to get it right."

We apologize for the inconvenience caused by the delay, tho it was not in our control we take full responsibility and are taking steps to ensure a better customer experience"

Even like this:
" Im really sorry! "

**********************************************

Somehow i think it's me..

Maybe im looking at it the wrong way..

maybe in your next video which i found *.extremely entertaining.. you can add a test dummy representing a paying customer like af_newbie and just beat the living **** out of em and then with a mental patient ear to ear grin on your face you spit right in his face and look directly into the camera and say -->> " you piece of ****, i got your money and i could give a **** less about your experience or whether you get the product you paid for in a timely manner or not! "

Now that would be awesome eh! or am i not doing it right?..