Quote from: semobo on April 06, 2021, 06:38:12 PM

Quote from: Cloudbet on April 06, 2021, 05:06:31 PM

We would like to remind the player and the wider community about our terms around account usage:

7.1.10.2. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended, or closed and any Cryptocurrency credited to your account frozen.

Account verifications may take longer in case of a breach in our Terms & Conditions, but we are doing everything we can to successfully finalize the process and inform the player at the earliest convenience.

But this user questioned that he was never met such block before when he lost his money so this all terms are used to freeze the funds only if the user won bets?

And I am not accusing you of scamming but it should be better to give the response faster about what you guys are looking, in case he violated the terms then just go with your user agreements.

I guess as that was my fault and first hand I informed them about whatever the case was my problem is that now it's going to be a month and it's little too much here. I read some cases like mine in which they have voided the bets(all winning or loosing ones) from the irregular accounts. Also I appreciate as to what decisions they have made i.e. returning the deposits in cases like these but I still want just what I fairly recovered. As you said they shall go with the user agreements so in there Terms I also read the below:

9.14. Should Cloudbet become aware that you have placed a number of bets from different accounts you have irregularly opened, all bets will be voidable at the unfettered discretion of Cloudbet. Cloudbet retains the right to take further action as it deems necessary..

All I can see here is that as I have played and lost almost everything I had i.e. more than 42000 usdt everything was fine but as I recovered some and wanted to withdraw it just all backfired. I request everyone to help me in this case, even I always wanted to co-operate with CloudBet and never blamed them except the slow process and keeping me wait. I guess things like these can happen with anyone just that when it happens with someone only that person knows the pain. Thanks in Advance for whatever the decision would be and whatever support I may get. Also I want to Thank semobo for whatever voice you have raised for me.