And see the situation post from @Victor seem like you also contacted with a different email, not the same as the email account.
Because he forgot his email which registered on CoinRoyale before, he has said that on OP when he made that email.on 2016 (it's already on OP).
That being said, I'm giving you the benefit of the doubt for now as you're longstanding member here and a long time customer with us (I also remember talking to you back in the days). I'll PM you and work with you personally on further verification for your account.
Respect this decision as well. +1