Quote from: Cloudbet on April 06, 2021, 05:06:31 PM

Hi Everyone!

Our player safety team is reviewing this account and we ask for the player's patience, please.

We would like to remind the player and the wider community about our terms around account usage:

7.1.10.2. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended, or closed and any Cryptocurrency credited to your account frozen.

Account verifications may take longer in case of a breach in our Terms & Conditions, but we are doing everything we can to successfully finalize the process and inform the player at the earliest convenience.

Thanks for your comments!

Wishing you all a great week!

Hello Cloudbet,

You wrote these things here but did you also write that I informed you already that I was unaware of the terms regarding accounts and after I received your email regarding the multiple accounts and informing you about my accounts that were irregularly opened? Its all in the album that I shared above and anyone can see the conversations that I had with you I don't have to hide anything because I have always played fair. Now regarding what happened let me explain in detail which I have mostly explained you on the email conversations:

1. My first and only account that I ever used till 15th FEBRUARY 2021 was the date after which I lost the 2FA for it.

2. Being unaware of multiple accounts Terms I made the other account (irregular one as your terms say) was created and used from 21st Feb to 5th March 2021 and was made through facebook and the deposits in that account are about 38000 USDT and 3.54 ETH and one withdrawal of around 7700 USDT. This was through facebook login. Never used it after 5th March 2021. PROOF below:

https://etherscan.io/address/0x26d1e5B2245Ae207397603cA5209DB3574C11037

3.Last and recent one - Facebook access denied so I logged in through my Google account on the 11th March night time and deposited two times a total of about 4049 USDT and made a withdrawal request of about 25086 USDT just after 2-3 hours of creating this account after which you blocked my account and everyone knows what happened after.. PROOF below:

https://etherscan.io/address/0xe5858e1103953Af28d590a5228579dF9B63De9be

Please note that I don't have any allegations as such and just want my money back. I have seen cases like these when someone is unaware and you tell them as your terms say that ALL BETS OF IRREGULAR ACCOUNTS WILL BE VOID (loosing or winning) and you refund the deposits. In that case as I have given you the facts and everything you desired by March 16th aren't you taking too much time? If I seek or you give me my deposits also then my deposits in the irregular accounts as termed in your Terms are about 42000 USDT plus 3.54 ETH and one withdrawal of around 7700 USDT(IN THE TWO IRREGULAR ACCOUNTS OPENED UNKNOWINGLY ABOUT THE TERMS). I just know that I have played and mostly lost so atleast am eligible for my winnings here otherwise my deposits are far more than the withdrawal am seeking(which is my own winnings)

Also note that as any new account was created and user the old account was never ever used again..