Quote from: trigger1975 on April 09, 2021, 08:09:03 AM

Remark: Not sure if this is the right board for this. So if this matter fits better into another board, I ask the mods to kindly move it to where it better fits. Thanks!

I have a Poloniex trading account since 2016. As I was focusing on trading Forex since 2017, I have not logged into that account since then.

In the meantime, I have lost possession of the email address I have used to create my Poloniex account. I wanted to re-loggin now to my account so I've reached out to Poloniex Support to change the mail address so I can log in again. Indeed I was awaiting some sort of owner verification to assure I'm the owner of that account.

But, as it seems to be rocket science for Poloniex to change the email address of an account, I am not able to get back access to it. They say, it's just not possible to change the address assigned to an account. So I'm losing access to it and therefore losing all my trading history. I even cannot check by myself if I have left any (small) funds in that account. I have to trust them saying no funds left. Angry

Sure it'd be my – and only my – fault if there are funds left. I'm totally accepting my own responsibility. That's not the point … But as long as the exchange is still in business they shall have some sort of account-recovery with owner verification process to get back access to the owner …

So beware: don't ever lose possession on an email account you might have used for any exchange …

Legally, YOU are the owner of the account. Not the email addressed associated with the account.

That alone should be enough reason for them to at least take you seriously. Changing an email account is a minor admin issue that any competent customer service team should be able to do.

But to be frank, polo has been going downhill ever since they decided to remove legacy accounts and anonymous trading - virtually nobody prefers them over Binance now.