You mentioned that you deposited via Paytm and as far as I know Paytm have a strict kyc policy. This may help in speeding things up and tracking the casino's owner down in case you choose to take legal action against them, which you should do.
Please check our the website. And tell admin on Telegram to accept "BustaMachine" withdraw
Did you try to contact them via email? Their support email address: support[at]4cus[dot]best
This is the reason why this gambling site is not known in the forum. And I don't think they will bother creating their thread in the gambling section as more than likely, they will receive a lot of complaints. Better trust your money in known casinos here in the forum. Just go to the gambling board and check out for yourself -
https://bitcointalk.org/index.php?board=56.0. Because it is easy to get help from their admin or other users here. It will be your learning experience.