It seems you don't properly support crypto withdrawals. I played a little today but upon looking for the withdrawal option i was told they arent available to everyone. Is there some criteria we need to fulfil in order to have access?

We are only offering crypto withdrawals to verified accounts or accounts that have a good history with us.

If you keep using the site, you will eventually gain access to them.

If you need them faster, you can verify your account on your Profile tab by providing the required documents.

Source: https://help.500play.com/kb/deposits-and-withdraws/i-dont-see-crypto-on-my-withdraw-page-how-can-i-get-it