I already wrote a ticket on their website (and not sure when they can read it)
I will make an appointment at their telegram channel now,
Thank you a lot ^^
Good luck, and I do hope that you manage to sort the issue and get your funds in the end. I see that they are very active in their Telegram group and their admins reply pretty fast. Now only question is whether they want to bother with that, because they certainly can retrieve your funds if they really want to.