Quote from: Rikafip on April 18, 2021, 07:57:28 PM

Quote from: minh12nguyen on April 18, 2021, 05:07:06 PM

I already wrote a ticket on their website (and not sure when they can read it)
I will make an appointment at their telegram channel now,
Thank you a lot ^^

Good luck, and I do hope that you manage to sort the issue and get your funds in the end. I see that they are very active in their Telegram group and their admins reply pretty fast. Now only question is whether they want to bother with that, because they certainly can retrieve your funds if they really want to.

Well, I asked their channel and (of course) they said that I have to submit a ticket to their platform and the results (as we all know) is no, they cannot help me with that situation.
The whole answers is:

Quote

Dear user, we apologize for the long answer. We have passed the information to the technical department in order to check the possibility of crediting funds. Please wait

and just one minute (exactly 60 seconds) later...

Quote

Good day!
We will not be able to help you in solving this situation.
If you have any questions, we will always be happy to help you.

This made me doubt that they really passed my case to their "technical department" or they are too lazy to do that and let their bots handle the work =))))
Silly me to ask them such questions, I should let it go and move on...
Anyway, thank you for your supports, bro ^^

Quote from: joniboini on Today at 08:05:37 AM

Some exchanges do recover users' fund sends on a different chain, but most of them require at least $1000 or more and an additional fee since they have to take a risk with handling their private keys.

You better be prepared for the worst outcome, but make sure to contact and ask them to help you. I won't be surprised if they say they can't do anything about it.

Thank you for your support, joniboini, however, the worst outcome has been drawn, haha, silly me.

Quote from: peter0425 on Today at 09:28:43 AM

Quote from: minh12nguyen on April 18, 2021, 03:41:04 PM

Today, I made a BIG MISTAKE: I sent $320 USDT from Binance to a TUSD wallet in WhiteBIT (This is the first time I withdraw money so that I made this very big mistake)
The following is the info of my transaction:
https://bscscan.com/tx/0xd6277f18cfea022076910b8cd2d97c1855e96c8d3a75b1c9852f80f30c6be056
Both of the accounts are owned by me :<
Can I do anything to undone this or I have to give up my money? :<
I contacted WhiteBIT but their actions were seeing it and then let me wait until the chat ended (without responding whether or not they could help me with that) :<
Can anyone help me?
Thank you a lot :<
Sincerely T.T

Sad to hear that mate but like every comments all you can do is ask the exchange for some support.

They will answer you correctly .

I remember in my Local wallet that once i have send a funds from other exchange in wrong wallet? but they come to help me and i get my funds back.

Haha, thank you for giving me hope, anyway, they said that they are not be able to help me now
I joined their telegram channel and found that there are many pp said that they are a scam and also in the appstore, they locked the reviews
Maybe they are a real scam (or not, haha)
Anyway, thank you and hope you have a nice new week ^^