Bitstamp blocked me from withdrawing crypto from my account on Sunday last.
I immediately called them and I talked with two different employees and I was told me that my request will be forwarded to the security department and given high priority. I called again on Monday and I got no further on. I called again today and got no further.
Can anybody please advise me how I might get this solved? I just want to get my money back and steer clear of Bitstamp.
Thanks in anticipation of your help.
I used Bitstamp a few times some years ago and never had problems.
Can you give us more details about your situation?
- Did you give them your documents to verify your account (KYC)??
- Did you send money from casinos directly to bitstamp? Some exchanges have problems with that.
- Do they give any reason to block your account?
I believe they will ask you for some documents, maybe some proof of wages and personal documents, and them they will release your funds. That is what usually happens in exchanges..
I went through a verification process when I registered with them, including sending them a copy of my driving licence and or passport. When called them they ask various questions.
I sent money from my personal bank account.
They told me it was for security reasons.
I guess now I just have to wait.