Quote from: BetBTC on April 30, 2021, 10:05:21 PM

Quote from: entebah on April 29, 2021, 03:18:54 AM

Quote from: BetBTC on April 28, 2021, 09:50:07 PM

Quote from: entebah on April 23, 2021, 07:04:39 AM

i just wondering if you will update your Blackjack Game on your website?

Can you please let us know some improvement suggestions? Do you have issues playing on current version? Feedback is always highly appreciated! 👍

sometimes when i play the balance always got update first while the card still loading to open

Thanks for the followup, we'll look into it 👍

Quote

BetBTC: I like using your site, as evidenced by all of the money I have given you over the past 3 months. I'm a big loser, and you should want to retain me.

That said, I am BEYOND disappointed in the lack of support. I've submitted 3+ tickets using your system. I've voiced complaints on here via PM and in the thread. I check your profile every day and see that you log in multiple times per day. So the fact that my questions and complaints have gone unaddressed - while contests are being delivered & maintained - makes me very upset.

Hello,

We're sorry to see that you are having some issues. Regarding the question you have posted few weeks ago back in this thread, we have already replied you. Unfortunately there's nothing more we can do about it. Users are responsible to check their account / my bets, and ensure that success popup is shown.

The mere fact that the account funds are temporarily unavailable doesn't mean the bets were accepted.

Regarding any additional issue(s) you may have, please send us a private message containing all other issues so we can have a look and get back to you with clarification(s)

Best regards,
BetBTC

I have sent you multiple tickets about a missing bonus. I also have a PM sent to you that's over 6 weeks old that wasn't addressed.

The fact that you don't offer live support - or any FAQ's about live betting - is problematic. Look, if you hold my balance, there is NO WAY of knowing whether your system accepted the bet. I know how to check my pending bets and did so plenty of times. The bet wasn't accepted, obviously, but the fact that your system held my funds made me think that it was POSSIBLE that you did have the bet booked. Because of this, I decided to hedge bet the other side of the match. Lost the hedge, and would have won the original bet (where i did RISK my money, and it was HELD by you for over an hour during an event that was taking place).

Further, the fact that you give yourself THIRTY SECONDS to accept a bet is egregious. There are so many things that can happen in 30 seconds. It takes you milliseconds to check to see if the odds that you are offering are still valid (I assume you check against Bet365 or some other well-known provider). But, in that 30 seconds, you have the luxury of seeing what happens in the match. If it's something in the bettors favor, the bet gets rejected. If it's something in your favor, you take the bet. I have had several instances where I submitted a live bet, got the 'processing for up to 30 seconds' note, and then saw the odds change while my bet was still processing. If the odds changed in my favor (i.e. I bet +110 and the odds changed to +120 before my bet was confirmed), the bet gets accepted at the original odds. If something happens that would swing the odds the other way (i.e. I bet +110, and something good happens for me in the match and the odds change to -200), then you reject the bet. So you have 30 seconds to essentially freeroll your customers. This is an issue.