They dont respond on Facebook and their wall is plastered in scammers, they dont reply on twitter, they closed their reddit forum, they dont reply via their support system because I had a different issue months ago which wasn't replied to. makes me wonder how they still exist without support
Newbies tend to fall and stuck using them since they appear more in google after searching related queries about buying bitcoin and using crypto wallet. Actually they're one of the worst existing services here in crypto, if there's no money stuck on that account, best way is to find alternatives, p2p in some exchanges like binance is much better, much cheaper and faster than what you could experience using blockchain.com