Their official 1xbit account in the forum is not useful at all, do not expect anything coherent from them.
Security team in not represented on this forum, this account belongs to the marketing team.
Every player can forward his complaint directly to the security team via email:
security@1x-bit.comWe can forward a player's complaint, so it will reach the security a little bit faster, also we can ask them to double-check if there is no mistake happened.
As far as we see - SimpleMachin34 doesn't have unspent deposits on his account. That happens when a player loses his bets, or have already withdrawn an equivalent amount.
Sincerely,
1xBit team
I had funds available on my accounts! That's why you closed my accounts obviously.
I have two accounts as you know so all the bets placed from the second account should be easily cancelled and the deposits returned because you don't allow players to redeem 1st deposit bonus multiple times.
Why don't your security department answer any of my emails?
Ask your team to provide you the sum of deposits and withdraws for each one of my accounts and you will see for yourself