Quote from: TRXwhaleLOL on May 23, 2021, 04:56:13 PM

So I was invited to this great website by my friend, here on forum named @hauzenberg, he told me that he won big on this forum and send me his referal link.

First problem - he didn't get my registration as his referal so you should fix it because we have a deal to split his comission.
Second problem - withdrawal stuck. My withdrawal is stuck for 2 days under pending verification, what does that mean? I asked my friend and he told me to register on this forum and request withdrawal here.

I don't know why you mention on your site "Our cashouts are instant". Okaey "In some cases of bigger wins (relative to your deposits) cashouts just need to be quickly approved by an admin".

I deposited 1.5 mbtc and requested a cashout of 2.178 mbtc, is this BIG WIN RELATIVE TO MY DEPOSIT? I waited a whole day for cashout to occure next day.
Then I deposited another 1.5 mbtc and lost everything. I then deposited 1.8727 mbtc and now my cashout of 14.85 mbtc is waiting for two days, why??

Hot wallet must be empty and there is no one is active on the site when you requested the withdrawal, that's why your withdrawal is still pending so far. Have you tried to send them an email or contact them through the live support (if any)? As I can see, it is a repetitive issue in this site when players needs to wait for days when they hot wallet is empty. Frankly speaking, I'm not really sure if it is related to the hot wallet because I cant see big payout within this month. Last biggest cash out was on April 130mbtc, it can be related to the hot wallet if they did not refill the hot wallet after that 130mbtc cash out.