Quote from: examplens on Today at 09:48:03 AM

Quote from: UFOoficial on Today at 07:47:17 AM

Hello, friends. I accidentally discovered that the exchange again allowed me to withdraw the stuck funds. I had 20,000,000 UFOs on my orders there. I was happy, I go to the site, I have no funds in my wallet. Hannibal account, mail kabanovtrade@gmail.com
There are no letters on my mail that there were payments, there is a two-factor authorization, so the possibility of theft of funds is excluded. There is no way to contact technical support. Please help me.

You don't need to post your email address here. no one from here can help you except the Coinexchange team, but they have not been present here for a long time.
as far as I have seen, they require that an identification document be sent to pass KYC before any chance to withdraw your funds. Did you do the necessary things ^{send them a selfie and a picture of any personal document} to pass KYC?
His e-mail support@coinexchangeio.freshdesk.com is the only way to try to contact them, of course from your email address registered there.

Thanks. I have already written there several times. When I was trading on the exchange, KYC was not required. Now I will try to write again, sending them the documents. Maybe at least that's the answer. Do you know of any other way to contact them?